Pandora Reviews

I bought my partner a ring as a gift from a store in Toronto, CA and gave it to her for her birthday. She tried the ring on once and went to return it with the receipt that I'd been informed could be used to exchange an item within 28 days. My partner was refused and we will never shop at Pandora again. I would suggest anyone reading the reviews online to shop elsewhere for better quality items that aren't so poorly made they need returning within 2 weeks, and at a place with better service where you won't get rejected.

I had the worst shopping experience of my life in Pandora silverburn. I was bought a ring by my sister which unfortunately was too small, when I requested an exchange, I was basically accused of having a counterfeit item!! I have never been so embarrassed, shopping with 2 young children & having to contact my sister for proof of purchase & was still refused as it is a sale item purchased online. I will never shop there again & neither will my family. The staff are shocking, customer service & just basic communication skills have obviously been forgotten during lockdown. Sickened

I recently returned to my local branch in Plymouth to return a bracelet for my daughter. The staff were fantastic, especially Ruby & Chloe. They were both extremely helpful, very polite & patient.
I will definitely be returning in store to shop in the future. Thank you to you both

Ordered a bracelet, a DPD parcel from Lithuania came rather fast - about 6 working days. Long story short - the size didn't fit (even though I used their size guide from the official web page). So I fulfilled the return blank explaining I want to change a size for a bigger one and sent the parcel back the same day. (they packed the bracelet in a way so that when I took it from the box to try on, the price tag broke off the rope and was left inside).
I've been waiting for a reply for at least 2 weeks (several e-mails were sent as well/ they do not answer calls even if you try to connect 4 times in a row), then I finally reached them, explained the situation and the answer I received was: "We either return back you the same bracelet you ordered first or you don't get any money back." For my question "Why?" the lady told me that the price tag was broke off. Then I claimed that "There was NO OTHER way to try the bracelet on, the price tag automatically stays in the box (I left the tag also in the box when returning), are you just fooling your customers so that none of them could get a refund?" Then everything I heard was only - I cannot answer anything, this is against our policy. I even asked the prone number of their manager or person who Could answer my claims. Again the same answer was received.
Currently I am waiting for my bracelet that did not fit back for more than 3 weeks already. Do you thing anyone ever answered my e-mails? Naaah:)
P.S. they did not even attached a warranty together with the bracelet. Ok that's strange:)

Conclusion: I like Pandora and the goods they produce but please do not EVER order their products online. And yes - they do not give a s**t about their customers - awful experience.

The worth customer service I have ever experienced in my whole life.
I bought a bracelet one year ago online and its pin connection was larger than normal so I couldn’t buy any charms for it.
I sent the bracelet back on December 24, 2020.
They’re supposed to transfer me the money since then and I’ve not gotten it yet after about 2 months.
I’ve made lots of back and forth calls and all of those were just a waste of my time.
Never buy anything from PANDORA

So my boyfriend got me a ring back in September for our anniversary and the stone fell out less than a few weeks later. I took it back by the end of September to get a replacement and have yet to hear anything about it. It's December and I have no idea where my ring is. They shipped back the broken one and told me it would only be a week or so until my new one came in. I've gone in multiple times to ask about it and they keep telling me they don't have it. My boyfriend also told me he tried to order it originally for our anniversary, rather than us going in person to buy it, but when he ordered it, it charged him twice, never sent him a tracking order or anything and he never was sent the ring. Had to call customer service SIX TIMES to get them to give him the money back. I'm so angry because I want my ring back. It's been over three months since I sent it back!

I ordered a product on December 1st. Did not arrived (now is December 22). Last week a got in contact with a Pandora Representative and told me that they gave the order to the carrier USPS. When checking the tracking number they never got the product.
I called today to Pandora and it seems like the order never went out. I canceled the order, I was told that I'll get my money back and it will take several days. Christmas is now and this I need to find a new present, I am going to have to use my credit card, because I cannot wait until Pandora give back my money. It will be more expensive because I have to spend time, Gas, and interest rates by using my card.

I have been trying for 4 weeks to connect with someone to arrange a replacement for a broken bracelet. Each person directs me to a new phone number, on line chat, email address. I can't even get an answer on the phone from the store I purchased from, just a voicemail suggesting they will return my call.

I purchased 3 bracelets. Two for my niece and one for myself. The two for my niece were too small, so I tried to get an exchange for a larger size and was told that they no longer had those bracelets. They were in the store and they did not want to help me with this. Then I was told that it was a final sale. I was very disappointed to still see the same bracelets being sold today. I will never purchase anything from this company. Nor will my family or friends. We see you for who you are. You do not care about customer service, only profit. I had to disappointed my niece. Never again. Don't buy from them!!!

EDIT ON THE UPDATE: I called their customer service and the male representative on the line had serious discrepancies in his answers. First, he said the store can't do anything about the double charge although the receipt from the store said $0.00 because it was the online services that charged me instead. I then asked him if he can refund me for the double charge but he changed his stance and told me I had to take it with the store because they handled the final transaction. I questioned the validity of his answers based on his sudden change in the answers and it went back and forth for a while. He insisted that the only way to "try to solve the issue" is to bring the items and receipt back to the store. I knew the store couldn't do anything because the receipt from the store proves they didn't double charge me. SOLUTION? Message them via messenger. I sent all the proof including all the receipts that matched the item and order numbers. Took 3 days but someone replied back on FB messenger, apologized, and gave me my refund. However, this experience left such a bad taste in my mouth after spending $320 that I'm considering returning all the items back.
I bought 4 items in-store on 11/27 during the Black Friday promotion which included the "Pandora Moments Pavé Heart Clasp Snake Chain Bracelet" totaling over $200. I didn't like the fit of the bracelet, so I placed an order online on 12/2 for the same bracelet (cost $81.10 with the taxes) in the smaller size with the option of pick up in-store. I went to the store on 12/5 and the sales associate did the exchange of the sizes. The printed and emailed receipt from 12/5 stated the total was $0.00 because I exchanged the same bracelet but for different sizes. Well, I just checked my bank statement and Pandora charged me $81.10 on 12/6. SO basically, they charged me twice for the same item although I exchanged the sizes. I just spoke to them via chat services and was informed I have to speak to them on the phone since they "couldn't do anything about the in-store purchase from 11/27." I disputed the transaction with my bank. It's a fraud because my receipt from 12/5 said $0.00 yet they charged me. I have all the proof and receipt and will do EVERYTHING to get my money back.

Ordered a my shooting star stud earring for my daughters birthday, waited just over 2 weeks , received it opened the box , to my astonishment, totally wrong order , received a heart ring , totally different product number , got intouch with the advisor, got told to send it back , explained that my daughter's birthday is on the 16th December, it won't get back to me intime for her birthday, got told not in so many terms , nothing we can do until we receive the wrong item back , so it will take it over the new year b4 she gets her stud, would give this micky mouse out fit minus stars if I could

Worst company I’ve ever dealt with by far, bought Christmas present for partner in SEPTEMBER 2019 and it came broke, emailed around 4 times to different accounts before sending back to confirm it can be replaced before Christmas to no reply at all, sent back without any knowledge using the return slips provided on their website, once it was delivered I had no one contact me at all then proceeded to send literaly 15 emails throughout the year receiving poor excuses of emails back like “we have put you to the top of our list to get sorted” bearing in mind this was about 5 months after I sent back, as I said I’m still yet to get a replacement/refund or even a simple solution or confirmation that they are going to do anything. Personally never using this company again when I’ve dealt with many, despite it being one of the most well known.